May 22, 2018  
2017-2018 Student Handbook 
2017-2018 Student Handbook

Student Grievance Policy

The Student Grievance Policy provides individuals or groups of students the opportunity to grieve decisions and/or actions taken by university personnel that they allege are violations of your student rights. You may file a grievance if you feel that your rights as a Marylhurst student have been violated by a student, faculty, or staff member.

Informal Grievance Procedure

You should always address any concerns and/or complaints directly to the person with whom you have a concern. If this action proves unsatisfactory or is impossible for some significant reason, you should then direct your concern to the department chair or director who oversees the area where the issue exists. The Director of Enrollment Services is available to counsel and prepare you for this process. The department chair or director will work with you and the staff involved in the grievance to find a mutually agreeable solution. If a resolution is not accomplished by using the Informal Grievance procedure, you may file a formal grievance following the steps below.

Grades are not grievable. Violation of the norms established on a syllabus are grievable.

Formal Grievance Procedure

  1. You must complete a Grievance Form (available from the Director of Enrollment Services or download here.)

    The Grievance Form must be submitted to the Director of Enrollment Services within 90 days of the date of the event of the grievance. The written petition must include:
    1. Specific details of the situation including dates, times, and all persons involved.
    2. The specific right believed to have been violated. (Grades are not grievable)
    3. Submission of all evidence they wish to have considered.
    4. A requested remedy to the grievance.
    5. A statement that explains what attempts were made to resolve the grievance with the person(s) involved.
  2. Within seven business days after receiving a petition, the Director of Enrollment Services or a designee will determine if the situation is or is not grievable.
    • If the situation is determined to not be a grievable issue, the student will be notified and the case will be closed (examples of non-grievable activities include all grading, academic dishonesty decisions, admissions decisions, and petition committee decisions).
    • If the situation is grievable, the Director of Enrollment Services will attempt to settle the issue directly with all the parties involved within 10 business days.
    • If the situation is grievable and the Director of Enrollment Services cannot settle the issue directly or determines that it should not be handled by his/her office, he/she will form a student grievance committee to handle the case.
  3. The student grievance committee will be established as follows: 
    1. One person selected by the grieving student.
    2. Two people selected by the Director of Enrollment Services.
    3. One person selected by the individual being grieved.
    4. Director of Enrollment Services (chair of the committee). 
    • All parties will have three business days following notification that a student grievance committee is being formed to provide the Director of Enrollment Services with the names of your selected committee members. A copy of the petition will be provided to each member of the student grievance committee.
    • Within seven business days of receiving the petition, the student grievance committee will meet to review the petition and schedule a hearing to be held within the next seven business days. All parties will be notified of the date and time of the scheduled hearing. If the student(s) does not appear at the hearing, the grievance will be dismissed.

      NOTE: The grievance hearing is not a legal adversarial proceeding, but a formal process of listening to and sorting out the details of a situation so that the selected committee panel can come to a recommended solution to the situation. All parties involved in the grievance can bring supporters and advocates, but not counsel.
    • The grievance hearing will be conducted by the Director of Enrollment Services and will include a presentation of the situation and the gathered evidence. Also included in the hearing will be a statement by the student presenting the grievance and a statement from the person being grieved.
    • Following the presentation, members of the committee will have the opportunity to question both parties and discuss the presented material. Once the committee members have reviewed all the presented material, they will adjourn to executive session and make a decision resolving the case.
    • Within seven business days following the completion of the hearing, the chair will prepare a written document of the committee’s decision and inform all the affected parties.
  4. You have the right to present a written appeal of the committee’s decision to the provost within seven business days after receiving the decision of the student grievance committee.
  5. Within seven business days of the receipt of the written appeal, the provost will consider your request and issue a written decision. The decision of the provost is final.